Short Lets Malta
 

FAQ

1. How do I secure a booking?
To secure a booking we require a 40% deposit to be paid via the website. The remaining 60% is payable in cash on check-in at the apartment. Credit card or PayPal can be used, however, a 3% extra fee will be incurred to the client. For any bookings or quotes, you can always contact us on info@shortletsmalta.com

2. What are the check-in and check-out times?
Check out time is set at 10:00 am, Check in time is set at 14:00 pm. Any earlier check-in has to be upon request and confirmed via email. Later check-in after 22hrs is also accepted provided that we are allowed to organize the transfer. Transfer fee varies depending on the number of people. Should one decide to opt for another mode of transportation after 22hrs, there will be a 35euro host fee payable on check in to the host.

3. Is there a minimum rental period?
We normally have a minimum 4-night rental, but we can sometimes accommodate shorter visits if our bookings' schedule allows. During the peak season, a minimum booking of 7 nights is required.

4. Are utility charges included in the rental rates that you have quoted?
Yes, but only if you exceed the included amount during your stay. We operate a fair usage policy. The limited allowance is very generous and should more than suffice on normal usage:
1-bedroom apartment: 100 kWh
2-bedroom apartment: 150 kWh
3&4-bedroom apartment: 200 kWh
Villas: 300 kWh
Extra Tokens will need to be purchased once you have exceeded the included amount in your property.
Please note that for longer stays of 28 days or more the above does not apply. Water, electricity, gas has to be paid as much as consumed. This is subject to one's own consumption rate.

5. What is the number of occupants per serviced apartment?
Our apartments have different configurations which are detailed. The maximum number of occupants is agreed at the time of booking.

6. What is the check-in and collection of keys procedure?
All of our properties have access control. Closer to the arrival date, you will receive an email with the details of how to use the access control. In the apartment, you will find a set of keys to the apartment as well. One of our Short Lets Malta hosts will come and meet you at the apartment to collect the remaining balance and show you around the apartment. Also, the host will be collecting the refundable deposit.

7. When will the refundable security deposit be returned?
The security deposit is to be paid via card and it will be refunded via credit card if paid as such after a maximum of 30 days. If paid in cash [upon request] it will be refunded via bank charges incurred to the beneficiary bank account [should s/he not be in SEPA country] after a maximum of 15 days. Thus the beneficiary bank details will be required to refund the deposit. The rental and security deposit doesn’t include - Malta Eco Tax  – For all arrivals from 1st June 2016. Malta Eco Tax is payable by all tourists from the age of 18 and over. €0.50c per person for each night spent on the Maltese Islands for types of accommodation, such as hotels, villas, farmhouses, apartments, guesthouses, hostels, resorts, timeshare & host families, amongst others. Capped at a maximum of €5 for each continuous stay as per link http://www.tourism.gov.mt/en/Documents/Environmental%20Contribution.pdf--

8. How should I leave the property at check out?
The apartment should be left in a tidy state. Excessive dirt and carelessness might incur an extra charge that will be deducted from the security deposit.

9. What are the Terms & Conditions for booking accommodation with Short Lets Malta?
Our Terms & Conditions can be found here https://shortletsmalta.com/page/terms-and-conditions

10. Your property contains the following items?
A welcome folder is found in all of our properties with information and help on using the apartment and about the local area. With a starter pack of toilet paper and cleaning products. Television and broadband internet access are available on a complimentary basis. Please note we cannot guarantee uninterrupted internet service due to unforeseen circumstances. Iron & ironing board, washing machine, and a fully equipped kitchen with pots and pans, refrigerator and freezer, microwave, oven or gas cooker, crockery, cutlery, electric kettle and toaster, bed linen and towels. We are happy to supply baby cots and high-chairs if required. Air conditioning is available in most bedrooms in every apartment as per described, also other apartments may have air conditioning in the living area as well. Air conditioning comes in two types, either the wall mounted type, or in some apartments (the minority), it comes in the portable style.

11. What happens if an appliance breaks down or is broken?
Our technical staff will do the utmost to replace or repair the appliance within the least possible time. However, in unforeseen circumstances, the appliance might require a 3rd party technical input. This, unfortunately, is not available immediately. However, in such cases, we try to provide an adequate replacement for the broken appliance. Also in such cases, we cannot be held liable for any loss or claim resulting from any malfunctioning appliance and thus cannot provide any compensation.

12. Do we provide cleaning services?
We clean the apartment prior to the arrival and after the departure. Any extra cleaning will incur extra charges. We provide a set of linen per bed and a couple of towels per person. It is up to one’s perusal to wash them as often as desired.
Cleaning during one's stay is not included in the price, it comes at an extra charge depending on the size of the apartment as detailed below (this includes bed linen and towel change):

1-bedroom: €55
2-bedroom: €60
3-bedroom: €65
4-bedroom: €70
Villas: €120

13. Do I need travel insurance?
Malta is a very secure and safe place. Cases of robbery are quite rare but caution is highly recommended. Every property has a safe. Valuables should be stored in the safe. Every property is insured however, one’s belongings are not covered by the insurance policy. We strongly advise the purchase of travel insurance to cover for any loss.

14. What happens if I need to leave or have a complaint?
Any complaint about the apartment has to be left within the first 24hours on check-in. This can either be done by phone on +356 27455450 or email info@shortletsmalta.com. The management will do its utmost to deal with the issue in the least possible time.

15. Cancellation
If you need to cancel your booking, please give us as much notice as you can.
- Notice is given 80 days or less prior to arrival: 25% of the total balance
- Notice is given 60 days or less prior to arrival: 50% of the total balance
- Notice is given 30 days or less or no prior notice: 100% of the total balance
We strongly advise the purchase of travel insurance to cover for any loss.